What is your schedule avability?
I book projects on a first come, first serve basis every month. If there are currently no open spots left at the time of your inquiry, you will be notified. It will also be announced on all social media platforms and on our official website.
What is your communication policy?
We communicate via email, for paper trail purposes. You are able to book a phone consultation if you like, by clicking the "Book Online" link on the top menu. Please allow up to 24 hours for a response not including weekends or holidays.
Do I own my logo?
Yes! You have full ownership of your logo, or any other design service provided. Logo files are provided in png, jpg, pdf formats. JAWCONCEPTS, LLC retains the layered .psd Photoshop file. If needed, the .psd file to your project can be purchased - inquire via email.
If I am not satisfied, or want to cancel a project, what happens?
If it comes to this, unfortunately there is a no refund policy in place for projects already started. If you want to cancel, and your project has not been started on yet, there will be a full refund provided.
How many revisions are allowed?
For logos, we provide three initial logo designs. If any revisions are needed, you receive three free revisions. For any other service, we provide one design proof, and three free revisions. If any revisions are needed after that, there is a $15 fee per each additional revision.